I am a frequent flyer and usually I will choose MAS airlines MAS offered a better price. Furthermore, I did not really care how is their customer service. But last Saturday (19/10/13), it was really eye opening for me what is the meaning of Malaysian Hospitality. It is my first time travelling bringing baby, and furthermore we was behind the time. Our flight was at 12.10pm and we reached airport at 10.55am. Hubs need to send his car to his uncle house, thus mak, baby and me need to settle the check in ourselves. At the check in counter, mak insist on push the trolley because I am still in confinement. Mak was struggled to push and trying to transfer the luggage to the counter. Luckily the next counter guy, came out and help mak. This was the first compliment to their staff. Maybe he was not teach or trained, but thumbs up for him.
Secondly, while in the flight. The flight attendant gave us pillow once we seated. He told us, this is for the baby because the pillow was limited. Later, few minutes the food was served, the same flight attendant asking us who would like to eat first because one of us can take care of the baby while the other ate. Bravo bravo.. clap clap to MAS airlines. The rest of the flight attendant was also really nice because when we asked for milo, he directly offered hot milo? hehehe..FYI, I like to request soft drinks and other things while travel using MAS, they usually provide 'milo kotak'. huhuhu..
Ok done compliment for them. What I want to stress was, they really prove it with their slogan. I was also in customer service line. So I know how and what they feel to serve people. Ciao.
Keep up the good work!