Selamat datang Februari! Welcome February!
New Months New Target to achiever!
Okay2..Today, rojak sikit (mix mix jadi la rojak). Its been a long time i nak cakap pasal customer service nie. Its not about how to do customer service. Its about what ive been through for almost 4 years. Sometimes it is funny, annoying, and sometimes hard to describe.
Maybe, kadang2 i or u tak perasan that what come out from your mouth. Maybe its Malaysian kan. Pernah tgh video 'Abuden' by Jinnyboy (hitz) tu?. Mesti u fikir apa kaitan my experience with that video?
Meh I story u the common conversation kat phone.
Situation 1
Customer: Is Mr X in?
Me: Sorry, he is not around.
Customer: Is he coming to work?
Me: yes, he is just not in the office.
---> obvious kan?..kalau org tu xkeje..of coz u akan jwb die on leave or MC.. udoh nye kite jwb die xde.. bukan nye cko die p cuti ke ape!!!!.
Situation 2
Customer: Can I speak to Mr X?
Me: Sorry he is in the meeting.
Customer: Is the meeting long?
Me: Im not sure (as kami d train x bole ckp i dunno)
Customer: what time the meeting finish?
Me: Im not sure also.
--> u see??????..udoh nye kite jwb xpasti..lagi mahu tanye..kadang2 ade ler juge manusia nie tye..kul brp Mr X nie balik office?..
wahai masyarakat sekalian, kadang2 office nie.. kami nie bukan setiausaha seseorg tu?..mcm mane kmi nak taw..i nie kadang2 mulut main ckp jujur jer.. i akan jawan..'I bukan PA die, I xtw die p mana/die balik kul brp'
Situation 3
Customer: I nak komplen tissue tandas dh abiz/ I nak komplen ade org merokok dlm toilet.
Me: ok. I akan send cleaner pg tmbh tissue/ noted. kami akan take action.
Cutomer: Nape ye tissue cepat habiz? (dh tu xkan tissue pandai tambah sendiri, mane la kami taw yunk oi, bukan kami yg pakai, mane kami taw sorg amik tissue lap2 yg patut tu die pakai berapa byk)/ ade gak yg tye. u guys kena take action tw psl org merokok tu..xselesa kami nak pakai toilet, u all dh letak no smoking die merokok jugak (masyarakat sekalian.. u olls harus sedar, its hard to control ppl, klo yg nk merokok tu, merokok juge ler.)
Byk lagi situation weh.. 4 taun bnd mcm nie kne hadap. bukan bole jwb cenggitu kat customer. kang ade dpt surat cinta. klo korg yg customer tu, i jwb mcm tu, kan panas ati kan..tp xsda plok kmi ni pun pns je n sabor jer.
Actually byk lagi situasi yg menarik utk u oll, tp i dh lupe. hah..u olls npk x ape kaitan dgn video abuden?
'Ppl tend to ask the obvious and something mysterious'
Misteri sebab.. soalan yg cane kmi nk jwb klo kmi pun xtw cane bnd tu mcm tu.
Kay lah..malas nk membebel dh.
Bye!
New Months New Target to achiever!
Okay2..Today, rojak sikit (mix mix jadi la rojak). Its been a long time i nak cakap pasal customer service nie. Its not about how to do customer service. Its about what ive been through for almost 4 years. Sometimes it is funny, annoying, and sometimes hard to describe.
Maybe, kadang2 i or u tak perasan that what come out from your mouth. Maybe its Malaysian kan. Pernah tgh video 'Abuden' by Jinnyboy (hitz) tu?. Mesti u fikir apa kaitan my experience with that video?
Meh I story u the common conversation kat phone.
Situation 1
Customer: Is Mr X in?
Me: Sorry, he is not around.
Customer: Is he coming to work?
Me: yes, he is just not in the office.
---> obvious kan?..kalau org tu xkeje..of coz u akan jwb die on leave or MC.. udoh nye kite jwb die xde.. bukan nye cko die p cuti ke ape!!!!.
Situation 2
Customer: Can I speak to Mr X?
Me: Sorry he is in the meeting.
Customer: Is the meeting long?
Me: Im not sure (as kami d train x bole ckp i dunno)
Customer: what time the meeting finish?
Me: Im not sure also.
--> u see??????..udoh nye kite jwb xpasti..lagi mahu tanye..kadang2 ade ler juge manusia nie tye..kul brp Mr X nie balik office?..
wahai masyarakat sekalian, kadang2 office nie.. kami nie bukan setiausaha seseorg tu?..mcm mane kmi nak taw..i nie kadang2 mulut main ckp jujur jer.. i akan jawan..'I bukan PA die, I xtw die p mana/die balik kul brp'
Situation 3
Customer: I nak komplen tissue tandas dh abiz/ I nak komplen ade org merokok dlm toilet.
Me: ok. I akan send cleaner pg tmbh tissue/ noted. kami akan take action.
Cutomer: Nape ye tissue cepat habiz? (dh tu xkan tissue pandai tambah sendiri, mane la kami taw yunk oi, bukan kami yg pakai, mane kami taw sorg amik tissue lap2 yg patut tu die pakai berapa byk)/ ade gak yg tye. u guys kena take action tw psl org merokok tu..xselesa kami nak pakai toilet, u all dh letak no smoking die merokok jugak (masyarakat sekalian.. u olls harus sedar, its hard to control ppl, klo yg nk merokok tu, merokok juge ler.)
Byk lagi situation weh.. 4 taun bnd mcm nie kne hadap. bukan bole jwb cenggitu kat customer. kang ade dpt surat cinta. klo korg yg customer tu, i jwb mcm tu, kan panas ati kan..tp xsda plok kmi ni pun pns je n sabor jer.
Actually byk lagi situasi yg menarik utk u oll, tp i dh lupe. hah..u olls npk x ape kaitan dgn video abuden?
'Ppl tend to ask the obvious and something mysterious'
Misteri sebab.. soalan yg cane kmi nk jwb klo kmi pun xtw cane bnd tu mcm tu.
Kay lah..malas nk membebel dh.
Bye!
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